UK-Wide Postal Repairs
Can't get to us? Post it in.
Customers anywhere in the UK can send their console to our Surrey workshop for assessment and repair, and have it returned once the work is complete.
How it works
POSTAL REPAIR – UK WIDE
- 01
Book / contact us
Tell us your console and the fault using the form below, by email or by phone.
- 02
Package and send
Securely package your console and send it to our Surrey workshop.
- 03
We assess and repair
We diagnose the fault, confirm the repair and price with you, then carry out the work.
- 04
We return it
Your console is tested, securely packaged and sent back to your return address.
*Subject to parts availability, workload and nature of fault. For postal repairs, turnaround does not include courier/postal transit time.
PACKING YOUR CONSOLE
- Use a sturdy double-walled box with room for padding on every side
- Wrap the console in bubble wrap or foam so it cannot move inside the box
- Original packaging is ideal if you still have it
- Tape the box securely and write the address clearly
- Include a note inside with your name, phone number and the fault
- Use a tracked service so you and we can follow the parcel
Please don't send cables, controllers, games, discs, stands or other accessories unless they're relevant to the fault or we've asked for them. Remove discs from the drive where possible.
Send to: 110A Brighton Road, Coulsdon, Surrey CR5 2NB. Contact us before posting so we know your console is on its way.